Giving Customers Value - Interview With Khaled El Rafie, GM, EgyptAir

EgyptAir is the first airline in Africa and the Middle East and the seventh in the world having been established on May 7, 1932. The carrier currently does Seventeen flights into three points in Nigeria, including Lagos, Abuja and Kano. Mr. Khaled El Rafie is the General Manager in Lagos. He spoke with Ewos IRORO on steps being taken by the company to give customers added value for money. Could you please give a background information about yourself? My name is Khaled El Rafie, I have been working for EgyptAir since 1992. I started as a ticketing and reservation officer and finally became the General Manager of EgyptAir Lagos. How long have you been in Nigeria now? I have been in Nigeria for the last three years. What has the experience been like for you? Quite interesting! Nigeria is a huge market and there is a lot of competition. So for me it has allowed me to constantly work hard at ensuring we not only maintain our market share but even go a step ...