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Giving Customers Value - Interview With Khaled El Rafie, GM, EgyptAir

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EgyptAir is the first airline in Africa and the Middle East and the seventh in the world having been established on May 7, 1932. The carrier currently does Seventeen flights into three points in Nigeria, including Lagos, Abuja and Kano. Mr. Khaled El Rafie is the General Manager in Lagos. He spoke with Ewos IRORO on steps being taken by the company to give customers added value for money. Could you please give a background information about yourself? My name is Khaled El Rafie, I have been working for EgyptAir since 1992. I started as a ticketing and reservation officer and finally became the General Manager of EgyptAir Lagos.   How long have you been in Nigeria now? I have been in Nigeria for the last three years. What has the experience been like for you? Quite interesting! Nigeria is a huge market and there is a lot of competition. So for me it has allowed me to constantly work hard at ensuring we not only maintain our market share but even go a step ...

Delta Air Lines Supports Student Initiative

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(L - R) Miss Emejevoke T. Sefia, General Sales Manager, Delta Air Lines; Miss Karimat Sowemimo, Winner, Secondary Schools Category, NTEC 2013/2014; and Mr. Ewos Iroro, Founder, NTEC Delta Air Lines has showed its support for developing young talents in the country by sponsoring the 5th National Travel Essay Competition (NTEC 2013/2014). The airline gave out a free ticket to the United States as 1st prize for the winner of the writing contest which is aimed at creating greater awareness for the industry at the grassroots level and encouraging young Nigerians to follow a career in the sector as a means of addressing the challenge of skilled manpower shortage and ageing workforce. Miss Karimat Sowemimo, a student of Murtala Muhammed Airport Secondary School, Ikeja emerged winner of the contest and was presented with the ticket during a recent courtesy visit to the airline’s office in the company of members of her family. The airline’s General Sales Manager, Miss E. T. Sefia was...

Airports In Africa Can Be More Competitive – Angela Gittens

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Angela Gittens is the Director General of Airports Council International (ACI), the professional body that represents and promotes the interests of airports around the world. She spoke with Ewos IRORO at the 22 nd Annual ACI Africa Regional Conference held in October 2013 in Lome, Togo where she noted that Airports in Africa need to be more competitive in order to attract more airline and passenger traffic among other salient issues affecting airports in the continent.     Q: Could you give us a brief about ACI and your background experience? My name is Angela Gittens, I am the Director General of ACI World. ACI has a world office and five regional offices. ACI Africa is one of the regions, along with Asia-Pacific, North America, Europe, and Latin America Caribbean. We are located in Montreal and we work very closely with global organisations such as ICAO, the International Civil Aviation Organisation, which sets the rules for civil aviation around the world. My...

Dana Air Rewards Students

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Dana Air recently played host to winners of the 5 th Bristow Helicopters/Travel & Business News National Travel Essay Competition (NTEC 2013/2014) to reward them with free tickets for their brilliant performance in the contest. (R-L) MR. OLAYIDE OGUNKOYA, FATHER OF WINNER; MR. SAM OGBOGORO, HEAD, CORPORATE COMMUNICATIONS, DANA AIR; MISS TOLULOPE OGUNKOYA OF INTERNATIONAL SCHOOL LAGOS (ISL), 2ND PLACE WINNER, SECONDARY SCHOOLS CATEGORY , 5TH BRISTOW HELICOPTERS/TRAVEL & BUSINESS NEWS NATIONAL TRAVEL ESSAY COMPETITION (NTEC 2013/14); MRS. ABOSEDE OGUNKOYA, MOTHER OF WINNER; AND MR. EWOS IRORO, EDITOR, TRAVEL & BUSINESS NEWS. Those who received the prizes were Miss Tolulope Ogunkoya of International School Lagos (ISL), in the Secondary Schools Category, and Miss Janet Ayandele of the University of Lagos (Unilag) in the Tertiary Institutions Category. They were welcomed and received at the DANA House by Mr. Sam Ogbogoro, Head, Corporate Communications wh...